1. I agree to provide keys / arrange for keys to be available for Maple Strolls dog walking / pet sitting /pet taxi / Small animal care / Puppy visit arrangements.
2. I authorise Maple Strolls Dog Walking to obtain any emergency veterinary care that may be necessary during the time spent with my pet. Every effort will be made to contact the owner prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise Maple Strolls Dog Walking to use an alternative veterinarian in the event my regular veterinarian is unavailable.
3. I agree to compensate Maple Strolls Dog Walking for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies.
4. I understand I will be responsible for any medical expenses and damages resulting from an injury to the pet sitter or other persons by the pet. I agree to cover and hold harmless Maple Strolls Dog Walking in the event of a claim by any person injured by the pet. I accept full liability for any loss or damage caused by my dog whilst being walked.
5. I agree to notify Maple Strolls Dog Walking of any concerns/complaints within 24 hours of any appointments.
6. I understand I must state if my pet shows aggression in any way. I understand I must fully disclose any quality or characteristic problems which might make my dog not suitable for walks. Maple Strolls Dog Walking will not care for pets that imperil their safety or others.
7, I hereby grant permission for my dog to participate in group dog walks, unless otherwise specified. I acknowledge and understand that group walks involve simultaneous exercise and social interaction of multiple dogs under the supervision of Maple Strolls Dog Walking. I further affirm that my dog is sociable, well-behaved, and able to interact positively with other dogs. I agree to inform the dog walker of any known behavioural issues or health concerns that may affect their dog's ability to safely participate in group walks.
Additionally, I acknowledge that while Maple Strolls Dog Walking will exercise due diligence in maintaining a safe environment, unforeseen circumstances and inherent risks associated with group activities may arise. I release the Maple Strolls Dog Walking from any liability related to interactions between my dog and other dogs during group walks and consents to my dog's participation with a full understanding of the potential risks involved.
Maple Strolls Dog Walking Responsibilities
8. Maple Strolls Dog Walking agrees to provide the services stated in this agreement in a reliable, kind, and trustworthy manner. In consideration of these services and as an express condition thereof, the client specifically waives and relinquishes any claims against Maple Strolls Dog Walking, its employees, or assignments, except those occurring from the negligence of the Dog walker
9. Maple Strolls Dog Walking accepts no responsibility for the security of the premises or loss if other individuals have access to the home during the term of this agreement. During all assignments, dog walking will only be carried out by Maple Strolls Dog Walking owner or employees, unless prearranged with the client. Maples Strolls Dog Walking accepts no responsibility for damages to the property if other people have access to the property.
10. Maple Strolls Dog Walking will not let any dog off his/her lead unless the owner has given written consent.
11. If unforeseen circumstances occur when Maple Strolls Dog Walking cannot attend to your dog’s needs due to illness etc, you will be notified straight away.
12. Maple Strolls Dog Walking is not responsible for damage sustained by a pet escaping because of a faulty lead/collar or a collar that is not properly fitted.
13. Maple Strolls Dog Walking will not be liable for the injury, disappearance, death, or fines of any pet with unsupervised access to the outdoors.
14. It is clearly understood that Maple Strolls Dog Walking shall not be held responsible for any damage to the client's property, or that of others, caused by the client's pets during the period in which they are in its care. The client has advised Maple Strolls Dog Walking of all situations, which will relieve it of liability for damage.
15. This agreement is valid for all future walks until a new agreement is signed. Maple Strolls Dog Walking reserves the right to terminate this agreement at any time, at its sole discretion. The client may terminate this agreement at any time with one month's notice.
16. Maple Strolls Dog Walking agrees to love and care for your pet whilst you are away or at work.
Cancellation Policy
Permanent slots
If permanent days are booked each week continuously, you will be paying for the permanent slot whether it is used or not. Any cancellations will be at your discretion and will still be chargeable. Less than 2 week’s notice will be charged at half rate. A maximum of 12 working days can be cancelled for a holiday, anything over 12 days will be charged at a half rate to keep your slot. I do not offer term time only permanent slots.
Non-Permanent slots
Infrequent walks require a minimum notice of 48 hours for cancellation, less than this will still be chargeable.
Payment
Invoices will be sent out every Friday and are due to be paid within 48 hours. This can be done by bank transfer only. Cash payments may be left weekly on the first walk of the week. A reminder that the balance is due will be sent out on the following Monday if payment hasn’t been received. If payment is late a late charge of £10 per day should be added to your invoice.
Leads
Suitable leads must be provided. If your dog pulls excessively, please provide a lead to cater to this. If suitable leads are not provided appropriate leads owned by the dog walker will be used. If you do not wish this to happen please inform the dog walker.
Solo walks
Solo walks provide a tailored and individualised experience for your dog and this contract acknowledges the option for such one-on-one outings. I acknowledge I can request solo walks for my dog, during which the Maple Strolls Dog Walking will exclusively focus on the specific needs, preferences, and pace of my dog. Solo walks cater to dogs who may thrive in a quieter, more personalised environment or those with specific behavioural or health considerations that benefit from undivided attention. I understand that additional fees may apply for solo walks, and I commit to informing Maple Strolls Dog Walking of any pertinent information regarding my dog's behaviour, health, or specific requirements to ensure a safe and enjoyable solo walking experience for my dog.
Weather
Heat
During the warmer months, when temperatures range from 20 to 23 degrees, I will schedule walks in the morning. If the temperature exceeds 23 degrees, walks will either be cancelled or replaced with a home visit of the same duration (or shorter, if necessary).
Rain and wind
Walks will be normal unless winds are gale force, in this case, Owners will be informed that walks may have to be shortened for Maple Strolls Dog Walking to reach all dogs booked in for walks due to traffic disruption.
Freezing, ice, and snow
If the weather is below freezing and paths are icy walks may be cancelled due to safety issues.
Dog Walker days off
If I, Maple Strolls Dog Walking need to take any days off due to holidays or sickness, I assure you, the client, that I will provide reasonable notice whenever possible. During planned vacations or time off, I will inform you 14 amount of days in advance and collaborate with you to establish suitable substitute coverage to ensure the consistent care and well-being of your dog. In the case of unexpected sick days, I will make every effort to notify you at the earliest possible time
These will be sent to you before the meet and greet.